Shipping Policy

  1. DELIVERY

    • In the event that the Customer utilizes the services of the Company to deliver the goods at the address as specified by the Customer, the Customer will hold the Company free from any claim of damages or liability that might result from the Company or its employees or any agent delivering the product to the Customer.
    • The Customer will ensure that the required persons are available to accept delivery at the agreed time and place of the delivery. In the event that the driver has to wait for more than 30 minutes for an authorised person to accept the delivery the Company may levy additional standing time charges for such a delivery.
    • In the event that the place of delivery is not at the ground floor, alternatively not easily accessible, the Customer will ensure that the required assistance and guidance will be provided for the delivery. In the event that the delivery takes longer than 30 minutes to complete the Company may levy additional charges in relation to additional services and/or standing time.
    • In the event that the Customer elects to use the of services of a third party, the Customer will ensure that the goods are transported free on board and further fully ensured by the Customer. The Company will not be held liable for any claim of the Customer, and the Customer indemnifies the Company for any claim be it from the Customer or from any third party transporter or any other third party that might result in damages or destruction from the product from any act or omission from the Company in transferring the product for the collecting and/or delivery of the product.
    • Proof of delivery setting out the product and quantity will be a signed delivery note by the Customer, its agent, or any third party acting on the instruction of the Customer.
    • The Customer is responsible for the counting and verification of the quality and quantity of the products at the delivery thereof. In the absence of any written notification, any consignment of product will be will be deemed to be correct and in good order in accordance with the  product and quantity as set out in the delivery note  after 24 hours after delivery.
    • In the event that the Customer, any of its employees or agents do not sign the delivery note, the deliver note is deemed to be signed after 24 hours of the delivery and that the order is correct in quantity and quality.
    • In the event that the Customer for any reason whatsoever, refuses to take possession of the products, alternatively refuses to collect the products-, after being duly notified of the need to do so within 30 days by the Company, the Company is entitled to sell any portion of any consignment of products in order to recoup any loss or damages that might be suffered by the Company after 30 days have elapsed from said notice.
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